Terms and Conditions

1. Introduction

Welcome to UK Pet Store. By accessing our website and purchasing products from us, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

2. Products and Availability

We aim to ensure all product descriptions, images, and prices are accurate. However, errors may occasionally occur. We reserve the right to correct any errors and update information without prior notice. Product availability is subject to stock levels.

3. Pricing and Payment

All prices displayed on our website are in GBP (£) unless otherwise stated. Payment must be completed before orders are processed and dispatched. We reserve the right to change prices at any time without notice.

4. Shipping and Delivery

We strive to process and dispatch orders promptly. Delivery times are estimates and may vary depending on location and courier services. We are not responsible for delays caused by circumstances beyond our control.

5. Returns and Refunds

Customers may request a return within the applicable return period, provided products are unused, in their original packaging, and in resalable condition. Refunds will be processed after returned items have been inspected. Certain products may be excluded from returns for hygiene or safety reasons.

6. Customer Responsibilities

Customers are responsible for providing accurate order and delivery information. We are not liable for delays or losses resulting from incorrect information supplied by customers.

7. Pet Safety

Customers are responsible for ensuring products are suitable for their pets. Always supervise pets when using toys, accessories, or other pet-related products. Discontinue use immediately if a product becomes damaged.

8. Limitation of Liability

To the fullest extent permitted by law, UK Pet Store shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

9. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of UK Pet Store and may not be copied, reproduced, or distributed without permission.

10. Privacy

Any personal information collected through our website will be handled in accordance with our Privacy Policy.

11. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Changes will become effective immediately upon publication on our website.

12. Contact Us

If you have any questions regarding these Terms and Conditions, please contact our customer support team.